Last updated: October 1, 2026
This is a translation. In case of discrepancies, the German version (walker.pro/datenschutz) prevails.
1. Controller
Walker Digital GmbH
represented by the managing director Mahmoud Baydoun
Brunsbüttler Damm 116-118
13581 Berlin, Germany
Phone: +49 30 78717805
E-mail: [email protected]
For any privacy-related queries or to exercise your rights, please contact us directly at [email protected].
2. General information and legal bases
We process personal data only to the extent necessary to provide our website, to initiate and perform business relationships with our partners and customers, and to communicate with you. The legal bases are in particular:
- Art. 6(1)(b) GDPR – performance of a contract and pre-contractual measures;
- Art. 6(1)(c) GDPR – compliance with legal obligations (e.g. commercial and tax retention);
- Art. 6(1)(f) GDPR – legitimate interests (e.g. secure operation of the website, efficient customer communication);
- Art. 6(1)(a) GDPR – consent, where we explicitly ask for it;
- Section 25 TDDDG (German Telecommunications Digital Services Data Protection Act) – for storing information on your device or accessing it (cookies and similar technologies).
3. Hosting, server log files and Content Delivery Network (CDN)
Our website is hosted on servers operated by Hetzner Online GmbH, Industriestr. 25, 91710 Gunzenhausen, Germany. When you visit the website, technically necessary data are processed automatically: IP address, date and time of access, page requested, referrer URL, browser and operating system. This serves to deliver the website and to ensure stability and IT security (Art. 6(1)(f) GDPR). Server log files are deleted automatically after 7 days unless required for investigating security incidents. We have concluded a data processing agreement with Hetzner pursuant to Art. 28 GDPR.
To optimize loading times and protect against cyber attacks (e.g. DDoS attacks), we use the Content Delivery Network (CDN) provided by Cloudflare Inc., 101 Townsend St, San Francisco, CA 94107, USA. Cloudflare processes your IP address and technical data when you access our site based on our legitimate interest in a secure and fast online presence (Art. 6(1)(f) GDPR). Data transfers to the USA are safeguarded by the EU Standard Contractual Clauses and Cloudflare's certification under the EU-US Data Privacy Framework.
4. Partner account and orders
For partner registration and orders, we process company and contact data (company, contact person, address, email, phone, VAT ID), login credentials as well as order, delivery and payment data. Processing is carried out to perform the contract (Art. 6(1)(b) GDPR) and to comply with statutory retention obligations (Art. 6(1)(c) GDPR).
To deliver goods, we share the necessary delivery data with our shipping partners (DHL Paket GmbH, Sträßchensweg 10, 53113 Bonn, Germany, and General Logistics Systems Germany GmbH & Co. OHG, GLS-Germany-Straße 1–6, 36286 Neuenstein, Germany). For deliveries carried out by our internal courier or via self-pickup, no data are shared with external shipping providers.
To process payments, we use Viva Payment Services Single Member S.A. (Viva Wallet), 18-20 Amarousiou - Chalandriou Avenue, 151 25 Marousi, Greece, as well as bank transfers and cash on delivery.
5. Contact by email, phone or form
If you contact us, we process the information you provide (e.g. name, company, email, phone number, content of your request) in order to handle your request (Art. 6(1)(b) or (f) GDPR). The data are deleted once your request has been fully processed and no statutory retention obligations apply.
6. Communication via WhatsApp Business
We offer communication via WhatsApp using the WhatsApp Business Platform (Cloud API) of Meta Platforms Ireland Limited, Merrion Road, Dublin 4, D04 X2K5, Ireland ("Meta"). Using WhatsApp is voluntary; you can always reach us by email or phone instead.
Data processed: your WhatsApp phone number, your WhatsApp profile name, message content (text, images, documents, voice messages), timestamps and delivery/read status.
Purposes and legal bases: handling enquiries, advice, order and delivery updates, customer support (Art. 6(1)(b) GDPR); fast and efficient customer communication (Art. 6(1)(f) GDPR). Promotional messages are sent only with your prior explicit consent (Art. 6(1)(a) GDPR), which you may withdraw at any time (e.g. by sending "STOP").
Role of Meta: Meta acts as our processor under the WhatsApp Business Data Processing Terms. Transmissions to the USA are protected by Meta's certification under the EU-US Data Privacy Framework and the EU Standard Contractual Clauses.
7. Customer service software (Chatwoot) and automation (n8n)
We manage incoming customer messages (WhatsApp, email, etc.) in the customer support software Chatwoot. We automate internal workflows (e.g. matching enquiries to orders, status notifications) using n8n. Both systems are self-hosted applications operated on our own servers hosted at Hetzner Online GmbH in Germany. Contact details, communication history, and internal processing notes are processed (Art. 6(1)(b) and (f) GDPR). No automated decision-making within the meaning of Art. 22 GDPR takes place.
8. Cookies, web analytics and marketing
Our website uses cookies and similar technologies. Technically necessary cookies (e.g. for cart, login status, and language preference) are used pursuant to Section 25(2) TDDDG.
For analytics and marketing purposes, we use services provided by Google Ireland Limited (Gordon House, Barrow Street, Dublin 4, Ireland; "Google Analytics" and "Google Tag Manager") and the Meta Pixel (Meta Platforms Ireland Limited). These tools allow us to evaluate website usage and serve targeted advertising. These tools are used and device information is accessed strictly on the basis of your prior explicit consent pursuant to Section 25(1) TDDDG in conjunction with Art. 6(1)(a) GDPR. You can manage or withdraw your consent at any time via our Cookie Consent Banner on the website.
9. Storage period
We store personal data only as long as necessary for the stated purposes. Conversations in Chatwoot are deleted 6 months after the last contact unless they form part of business correspondence or commercial contracts. Documents relevant under commercial and tax law are retained for six or ten years (eight years for accounting vouchers) in accordance with Section 257 HGB and Section 147 AO.
10. Your rights
You have the right of access (Art. 15 GDPR), rectification (Art. 16), erasure (Art. 17), restriction of processing (Art. 18), data portability (Art. 20) and to withdraw consent with effect for the future (Art. 7(3) GDPR).
Right to object (Art. 21 GDPR): Where we process data on the basis of legitimate interests (Art. 6(1)(f) GDPR), you may object at any time on grounds relating to your particular situation. You may object to direct marketing processing at any time without giving reasons.
You also have the right to lodge a complaint with a supervisory authority (e.g. Berlin Commissioner for Data Protection and Freedom of Information, Alt-Moabit 59-61, 10555 Berlin, Germany).
11. Requesting deletion of your data
You may request the deletion of your data held by us, including WhatsApp communications, at any time:
- by email to [email protected] with the subject "Data deletion", stating your phone number or email address, or
- by sending the WhatsApp message "DELETE" to +49 175 1660600.
We will confirm deletion within one month unless statutory retention duties apply, in which case data will be restricted and deleted after the retention period expires.
12. Changes
We update this privacy policy if our data processing or legal regulations change. The version published on this page applies.